WhatsApp Marketing Promotional Return Policy
At JHB Whatsify, we strive to provide high-quality WhatsApp marketing promotional and automation services to all of our clients. This Return Policy outlines the terms under which you may request a return or refund for our services. Please read this policy carefully to understand your rights and options.
Key Return Policy Highlights
- Eligibility for Refund or Return
- Refund Process and Timelines
- Conditions for Service Termination
- Exceptions to the Return Policy
Return and Refund Procedure
- How to initiate a refund request
- Required documentation and information
- How long refunds take to process
- Policy on partial returns or service discontinuation
Return and Refund Policy Details
1. Eligibility for Return or Refund
Our return policy applies only to specific circumstances such as technical issues, service delivery failures, or other issues outside of user control. Refunds or returns are generally applicable if the service did not meet the agreed-upon specifications, or if there was a failure in delivering the service within the promised timeframe. Requests for returns must be made within 30 days of the service date. Refunds may not be issued for services that have been fully utilized or completed unless there is a valid reason as outlined in this policy.
2. Refund Process
To initiate a return or refund, clients must submit a request to our support team with detailed information about the issue. This includes the service package purchased, the reason for the return or refund, and any supporting documentation, such as screenshots or correspondence. Refund requests will be reviewed within 7 business days. If approved, a refund will be processed through the original payment method, and you will receive confirmation via email. The refund process may take up to 14 business days, depending on your payment method.
3. Conditions for Service Termination
If you choose to terminate the service before completion, you are entitled to a partial refund based on the percentage of service rendered up to that point. For example, if your campaign was partially completed, we will calculate a refund based on the remaining service period or milestones. We ask clients to notify us of any service termination requests in writing to prevent misunderstanding. In cases where a service is canceled due to a breach of terms or misuse, no refund will be issued.
4. Service Failure or Non-Performance
If you experience technical issues or service failures that affect the effectiveness of WhatsApp marketing campaigns, we will make every effort to resolve the issue as quickly as possible. If a resolution is not possible, you may be eligible for a full or partial refund. Examples of service failure include unavailability of key features, such as automated messages or WhatsApp chat support, that were included in the purchased package and were not delivered as promised. Please contact our support team promptly if you experience any service interruptions.
5. Exceptions to the Return Policy
Certain conditions and services may not be eligible for refunds. These include but are not limited to cases where the customer has already used or engaged with the service content (e.g., campaigns that have already been sent, automated messages that have been triggered). Custom or tailored services created specifically for your business may also be non-refundable once they have been delivered. Additionally, refunds cannot be processed for services rendered after the service completion date or after a significant period has passed.
6. No Refunds for User Errors
Refunds will not be granted if the service was provided as requested but did not meet expectations due to user error or lack of proper communication. For instance, if a campaign was unsuccessful due to incorrect targeting or faulty content provided by the user, we cannot offer a refund. It is important that users verify the details of their campaigns and settings before initiating them to avoid such situations. We are happy to offer advice and assistance in optimizing your campaigns, but ultimately, responsibility for campaign performance rests with the user.
7. Support and Assistance
Our customer support team is available to help with any issues related to our services. If you encounter difficulties or are unsatisfied with the service, please reach out to us immediately, and we will do our best to resolve the situation. We provide troubleshooting, campaign adjustments, and general assistance to ensure that you get the most out of our WhatsApp marketing services. We encourage open communication to address any concerns early on, ensuring that all issues are addressed promptly and efficiently.
8. Limitation of Liability
[Your Company Name] will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. While we make every effort to ensure high-quality services, we do not guarantee the success of any promotional campaign. Factors outside of our control, such as WhatsApp platform limitations or user error, may impact campaign performance. Our liability is limited to the amount paid for the specific service in question, and refunds will only be provided as per the terms of this policy.